Privacy Policy
Last updated: September 09, 2025
1. Introduction
At Glazura Tiles, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.
2. Information We Collect
Enquiry Information
When you make an enquiry about our products or services, we may request certain personally identifiable information from you through our contact forms. This typically includes contact information (such as name, email, phone number, and address) to enable us to respond to your enquiry and provide you with relevant product information and quotes. We do not require any financial information as we do not process online orders or payments.
Personal Information
We may collect personal information that you provide to us, including:
- Name and contact information (email, phone number, address)
- Communication preferences
- Product interests and enquiry details
- Demographic information such as gender (optional)
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser information
- Device information and operating system
- Pages visited and time spent on our site
- Referring website information
- Cookies and similar tracking technologies
- Access times and click stream data
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing customer service and support
- Responding to your inquiries and requests
- Providing product information and quotes
- Personalizing your browsing experience
- Improving our website and services
- Sending promotional emails and newsletters (with your consent)
- Preventing fraud and ensuring security
- Complying with legal obligations
- Conducting site performance evaluations
- Understanding visitor demographics and site traffic patterns
Glazura Tiles will NOT share data with trusted partners to help us perform statistical analysis. Your contact information is solely used to respond to your enquiries and provide you with relevant product information. This information will NEVER be sold, given, rented or traded to others for purposes other than responding to your enquiries.
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We do not share aggregated demographic information about our userbase with our partners and advertisers. We only store information that you provide and choose to store in your account profile. We do not share your profile with other third parties.
Service Providers
We may use trusted third-party service providers to assist us in operating our business, such as email service providers for sending communications and website analytics providers. These companies do not retain, share, store or use personally identifiable information for any other purposes.
Other Third Parties
We may use various service providers that are prohibited from using your personally identifiable information for any other purpose.
We may share your information in the following additional circumstances:
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: With your explicit consent for specific purposes
5. Data Security
The security of your personal information is important to us. We implement appropriate technical and organizational security measures to protect your personal information, including:
- 128-bit encrypted SSL for data transmission
- Secure payment processing systems
- Regular security audits and updates
- Access controls and employee training
- Data backup and recovery procedures
Site Security
All Glazura Tiles employees take your personal information very seriously. All employees must learn and obey our security policies. Access to personal information is limited to key management personnel and our customer service department.
No Payment Processing
We do not process online payments or store any financial information on our website. All financial transactions are handled offline through traditional business processes.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Communications
Enquiry Responses
When you submit an enquiry through our website, we will use the contact information you provide to respond to your enquiry, provide product information, and send you relevant quotes. This communication is essential for us to fulfill your request.
Promotional Emails
From time to time we may send out email messages about products, special deals & promotions, if and only if you have opted in to our email newsletter. In addition, you will receive communication from us 1) if you contact us for a particular reason, 2) to respond to your enquiries, or 3) we need to contact you for administrative purposes. Administrative e-mails will not contain promotional materials.
Newsletters
When you provide your contact information, you are given the choice of opting in to our newsletter, which provides information about special offers, promotions and product announcements.
Choice/Opt-out
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by contacting us directly.
Service-related Announcements
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. Types of cookies we use include:
- Essential Cookies: Required for basic website functionality
- Performance Cookies: Help us understand how visitors use our site
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements
You can control cookie settings through your browser preferences, but disabling cookies may affect website functionality.
8. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request transfer of your data to another service provider
- Opt-out: Unsubscribe from marketing communications at any time
- Restriction: Request limitation of processing in certain circumstances
To exercise these rights, please contact us using the information provided below.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
12. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are conducted in accordance with applicable data protection laws and implement appropriate safeguards to protect your information.
13. Business Transitions
In the event Glazura Tiles goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email and prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information.
14. Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
16. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: info@glazura.co.uk
Phone: +44 7448 470261
Address: Glazura Limited, 93 Chestnut Road, Glenfield, Leicestershire, LE3 8DD, United Kingdom
Data Protection Officer: info@glazura.co.uk
17. Consent
By using our website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.